The other day, I went on a bike ride with my rented Trek road race bike. I call her Enterprise. Get it? It's a Trek and it's a rental...
Anyhoo, I went to put it in the garage, and the seat came up, kinda leaned over. It was hanging by a thread on the post. So, the next day, I went in and called Ricardo on the way to take the bike to be fixed,
"They are gonna make me pay for this, I just know it."
"Why don't you try to just start with being nice. Try a little sugar first, and if that doesn't work, use your regular venom."
Okay, he didn't say venom out loud.
But I promised I would try this whole nice gig.
I took it in, explained as nicely and briefly (both very difficult for me to accomplish) as possible, and they just fixed it. They told me over an over again how happy they were that it didn't break while I was riding it. One of the guys took the seat off, and said, "Wow, that's a warranty issue." It was about to just break off. Both bike dudes, again said how grateful they were that I wasn't hurt. Wow, that's nice.
The bike was fixed and I went home. And I never had to sign anything, explain my case, or pay a dime.
Whew. This new nice thing might work out.
That's how I roll.
