I’m not sure really what exactly it is. Maybe I have a sarcastic smart ass tone. Nah, that can’t be it. But every time I call my doctor, I get a response of tone back like, “We don’t believe you.” or “You’re an asshole” type of response tone.
When we moved to Omaha, we apparently left the small town comfort of a good doctor and moved to the big city. Big City? You say. I didn’t think so either, although it’s double the size of Amarillo. The only big city adjustment I had to make was expectations of the damned doctor. When I called to get in, they basically acted like they were too busy, tried to talk me down with what to do at home instead of bringing them in.
Needless to say, through trial and error, I’ve been around town keeping mental report cards of doctors in town, who get big the big F. Like this guy _ So, then I had this little incident. And while waiting in one doctors’ office, I called Dr. B, crying, explaining my case and please could she get me in. Yes. Yes she could. We’ve been with her and her practice ever since.
Maybe I should cry when I call, because after several years of having the whole family with Dr. B, I got apparently a new girl on the phone. And perhaps it was my tone, again. But the inn was full, and we were just going to have to have Baby Jesus in a manger. OR, I called on Monday with a sick kid and couldn’t get him in until Thursday. I thought that was odd, but Max’s croupe seemed to be manageable, and I really just wanted to review all the croupe stuff and make sure we were doing it all right anyways. So, I kept the appointment.
And lo, my Dr. B got called out to deliver a baby. Uh, hello, didn’t she know I was coming? She should have given that woman pitocin and gotten back to me. MEEEEEE. They got me in to see Man Dr. B. I’m cool with that because I’ve only seen two doctors when I’ve been there. I think they have 4 in their practice. But they each have laptops they bring in, and put all the info on a central system, so that it’s consistent history.
But by the time I got to our appointment, Lucy was barfing. So, I say to the chick, “Lucy needs to be seen as well.”
And you would have thought she was a walmart worker who didn’t know where the damned switch to get a manager’s approval was. “Well, we can’t just add someone in. She doesn’t have an appointment.”
“Look, they are twins. We’ll go in the same room, I’ll pay BOTH co_pays. And I’m not leaving here until they are BOTH seen by a doctor.”
Panic,pause and stare down.
And then I added, “And do you have a barf bucket for her, because she looks like she’s about to blow again.”
They both got in immediately. I grilled the doctor. And he gave me some tips that I’m sure most of you guys already know, but here’s two I think will help.
1. Acute appointments _ if you call after 3p, they have acute appointments reserved for sick people who need to be seen next day. If you call before 9, or right when they open, they can probably get you in that day on the same reserved acute appointments.
2. Ask to talk to a nurse. Those people who schedule the appointments are trained to make appointments and make insurance claims and co_pays. Not diagnose. So, when I kept saying, “It’s croupe.” I might as well have said “I have a big wedgie”. If they say they can’t get you in, ask to speak to a nurse. A nurse CAN diagnose, AND, override appointments and get you in.
Because when I told the doctor that I called with croupe on Monday and they didn’t get me in until Thursday, he stopped and helped me with phone calling tips. He just stopped and talked to me and saved the day. Lucy, got checked out and has a virus.
Then he listened to Max’s lungs and it turns out he has Pneumonia. It’s not bad, he’s okay. It’s what the doctor described as, “Don’t freak out, it’s just a tinge, just what sounds to be the very beginning, pre, seriously don’t freak out Pneumonia.”
Then he said, “He’s going to need a shot.”
Finally, I had the opportunity to stick up for my kids on a medical stand off. “Dr. B, I promised this kid no shots. He will NOT have a shot today.”
Must have scared the buhjeezers out of the doctor with my tone because he just said, “Ok, we can do a z_pack.” I had to reassure Max four times that he was not getting a shot. Finally, he was so happy I’d told the doctor no and I was so proud of me.
My biggest problem (in this instance _ there’s others, I’m well aware) is I doubt myself because I don’t know medical stuff. And when the kids get sick, it’s few and far between now, so it catches me off guard. Still, I know my kids. Is it the doctor’s fault that Max didn’t get seen for 4 days when I called in citing croupe? Possibly. But I think I’ll own up to this one. I really did say I wanted to talk to the doctor about managing it. The croupe lessened, but he still seemed sick. So, I missed it, not the doctor’s office.
I gotta go. The Mother_Of_The_Year committee is calling to retract their recommendation. They say it’s something about my tone…
That’s how I roll.