I wonder where they got these tutus to fit.
If by "THAT" mom, you mean educated, articulate, and pretty much stick to the Golden Rule, then yes, that's me!
We decided against our better judgement to sign the kids up for activities this fall. We thought we'd go with something less serious (for me). Something we don't really care if they excel at, but still has the potential to hold their interest, and engage their little minds and bodies. So we did the research: we asked the darn kids what activity they wanted to do. WHAT? I know. Crazy!
Lucy chose dance, and Max chose flag football. Both are great for me as the competitive mom and all. I know absolutely nothing about crazy things like dance or coordination. So, that's good. And then, ofcourse, I hate to admit this in crazy-football-ville and being from Texas, but football equates eating ice cream and naptime to me. Flag football chas the potential to be more exciting. Teaches them the skillz. With a z. I swear though, if I have to buy Max a "cup" I'm out. Uggh.
So, I'm cruising down the road, rocking out with the kids to a local radio station, when lo, the after school activity gods speak to us. "Sign up for flag football! REGISTRATION OPEN. Just go to our super website! Yay football" and all that.
An hour after we heard the ad, I get on my laptop and go to the website. I'm a pretty savvy websurfer. Demographically speaking, I'm their target market, right? I'm home with the 6-year-old they want on their teams. The same 6-year-old is asking me to slice an apple and get his transformer back to Bumble Bee while I'm trying to find something, anything that remotely resembles either registration or contact info. I'm the one with the minivan, the calendar to plan all of this, and the checkbook. You would think the web designer would consider all that when designing access to this organization. I finally get contact info with "Send registration and check to an address" still no phone number. Eventually, I get to a page with email contacts and email my questions. Because, and here's the doozy, when I went to the register link - you know how you think you're going to the page you need, because THAT'S HOW IT'S LABELED, and then you have to go to several other pages? Mmmmhmmm. that's what I did. When I finally get to that page, it says registration is full. Really? Because you just paid for an ad on the radio. I just heard it. You told me to register. But there's no room at the inn. So, I email as many people as I can. Then I call the one phone number on the entire site and work through an automated voice recording that can only be compared to Dell's Customer Service. "If you'd like to leave a message for the President, press 1. If you'd like to leave a message for the Vice President, press 2." Dear Lord, I just need to talk to a live human about the possibility of getting my son onto a 7-year-old flag football team. I leave a message and resolve that perhaps these are all factors that I probably don't want to leave my son at practice with. So, after further research i.e., ask my pal in the lockerroom at the gym, and shazam, she has the answer and reminds me of another organization, and by end of day, I have Max signed up for flag-football.
Four days later I get an email from someone I've never heard of. It's not a reply, not from anyone, I know. It simply says, "I can get him in if you send me the attached info (FAST), then register him on line with payment." I think and think and then remember I sent the email about football. He sent a link attached too, it's an xcel document titled "JUNK" and I open it and it has just Max's name on it. Really? Junk? I ask my mass readers, with basic communication skills, would this irk you? Cuz it sure did me. Still I kept it as brief as I could. Because I used to coach for a club team. And dealing with parents is why I no longer do it, but you better believe if this email convo had gotten to my board, my ass would have been in hot water. So, without further ado...please read and let me know what you think:
ME: Is this in reference to *flag football league 5922*?
HIM: Yes. (That's all he wrote. I added the period at the end of his sentence.)
ME: Ok, well, then, uh. Thank you for getting back to me. However, due to
lack of open communication, I found a better fit. Thanks for your time, Leslie
HIM: Work for me. (This time he added his own period. I think he meant WORKS for me, and he's not telling me to come work for him and help him with his professionalism, grammar, punctuation, or email correspondence, or any type of effective communication. I'm guessing this guy has one of those bumper stickers with Calvin from Calvin and Hobbes peeing on something. Still, even "works for me" suggests insincerity and rude undertones.)
ME: (Because you know I can't drop it, and if baited, I will bite.) Exactly my point.
HIM: 310 kids. (Seriously, that's all it said. His signature with his title and all his phone numbers takes up eight lines.)
ME: (It's time for the unsolicited input. I can bait too. I can't hold back anymore.)I'm not sure we're on the same page here, or even if these fragments of information are intended for me. Is there something I'm missing? What does 310 kids mean? Does is mean that you have 310 kids and don't need my son in your organization? Or does it mean you're in charge of 310 kids and you're just too busy?
My son is 6 years old. I wasn't looking for a college commitment. I was merely inquiring as to the availability of signing him up with *flag football league 5922* because there was an ad on the radio that said that was feasible. I have yet to talk to one person about it. If *flag football league 5922* is willing to post ads on the radio, perhaps there should be contact information and availability. However, the only way to get a hold of anyone in the organization is to leave a voicemail or send an email. I did both. In the meantime, I found something else. I certainly didn't mean to offend you in doing so. So, when I received your brief email with a document titled "JUNK" with my kid's name on it, but with no reference to any organization, forgive
me if I was a bit put off.
I was a coach, so I understand not having contact info splattered all over your website. But it helps to have a live person contact dedicated to answering phones and questions for registration. Some of us are new to this whole sign-up process, and when we come across "TEAMS ARE FULL" after we heard the ad for it an hour ago...it's frustrating. For future reference, as a parent, a former athlete, and a former coach, an open call for registration warrants timely responses with positive and open communication.
From your tone of your brief emails, I can only conclude that I've upset you. I'm sorry. Clearly "310 kids" is a success, right? I'm sorry it's not 311. (It's probably best to fess up at this point, that I copied this email to every board member on their website.)
HIM: (Having the board copied certainly changed the tone of his reply, and he did hit reply all. So, he does know SOME email functions.) You are absolutely correct. This was not handled well. In the future I'll do my best to meet your expectations as I volunteer my time to assist with the *flag football league 5922* program. Hopefully the other parents are not upset with our inability to handhold them through the process. I wish you the best in your future sporting. Feel free to give me a call if you wish to address this further.
ME: (I would have let it stop right there, except one word...did you catch it? I made sure to hit reply all on this as well.) You know, that was a really nice note until I got to the HANDHOLDING remark. That was a very rude and condescending representation of *WAA. I do not wish to address this further with you.
HIM: (Apparently Mister Last Word is worse than me...) My bad (No punctuation.)
Please make it stop! So I did, and I let guy wonder have the last word.
So, you know how we picked Lucy's dance club? I googled it and I called FIVE places. One answered and talked to me with all the information I needed. There's just something about leaving my kids with people that need to be accessible when I call. I realize they are off dancing, but still, apparently, I'm an advocate of having a front desk, and someone being AT the front desk. While running around town, we stopped in to check this place out. They met me at the desk, introduced themselves to Lucy, and took us around for a tour of the facility. It may be further away, but I just got a good vibe. And they offer Adult Classes. Mwwwaaahahahaha!
That's how I roll.
Follow up - I received a fantastic note of apology from the president of said football club. It's very hard to apologize well. And he did it. So, I appreciate the note a great deal. Enough to redeem my faith in his organization. Not so much the email guy. Still, it was a great note of apology.