Back in the day, Dell's biggest problem was their Dell Guy busted for pot. I much rather would have had that guy on the phone. We could have talked about our munchies.
But instead, I just got in a fight with a guy named Aqridesh from Mumbai, India because he couldn't get through the if/then online manual for Dell Tech Support. Trust me when I say, I'm good with India. I love India. I hope to visit there one day, good food, amazing culture, extreme architecture, and I can visit all the people I've talked to on the phone for tech support.
I'm pretty sure the guy was afraid of me most of the call, but also, I think I heard him snicker. Touche' Aqridesh, touche'. So, after going in circles, half in broken english, and getting nowhere for 30 minutes, when I asked him what his supervisor's name was and he responded by telling me that he wasn't at liberty to give me that information, nor could he tell me what company he worked for - well, I got a little upset.
Let me take this opportunity to acknowledge that at some point, in my head, talking to a guy from Mumbai, India (Haven't there been bombings there or something?) all in the name of getting my laptop fixxed because momma NEEDS to blog and to correspond with long lost friends on facebook, kinda seemed a bit superficial. But only enough to not mention that part to Aqridesh and keep begging for the resolution.
When I hung up on him, Lucy and Max were very curious to know, "Mommy, why wouldn't he tell you who his boss was? And why wouldn't he tell you where he worked."
"Because he couldn't find those answers in his manuals, honey. Now who's ready to watch Beverly Hills Chihuahua!?"
Truly my anger was misdirected. I'm not mad at Aqridesh, I'm pretty mad at Dell though. I've had nothing but Dell computers all of my life. Our desktop computer and both of our laptops are DELLS. What's funny to me is, I didn't get Aqridesh on the phone when I called to buy my computers. But as I type right now, I'm researching iBooks while I wait for an online chat with tech support.
Mostly I'm mad at this. I was on hold for 37 minutes. Of which I heard this recorded message well over 10 times: "You're wait is more than 10 minutes. If you would like to talk to someone within 2 minutes FROM NORTH AMERICA, for an EXTRA FEE we can make that happen." I kid you not. Call Dell Tech Support and listen to it for yourself!
Meanwhile, I can't tell you how many times, (fine, twice now) I've taken my ipod in there with a puzzled look of dismay, and the 19 year-old angels of Apple shine on me and take the ipod out of my hand, push some buttons, and fix it. They don't need a damned service tag number, or to sit down and trouble shoot with me. They don't put me on hold to access my records. Hell, they don't even need my name. It turns out, with a Mac, you can just take your ibook into their store and talk to someone, face-to-face with a white cracker preppy ass english speaking pimple face pompous son of a bitch who works across the breezeway from the gap.
Suddenly, I love those Apple yuppies. However, my only resolve will probably be to take it. As soon as this warranty is up, I'll show you DELL! I'm off to get an iBook.
**Publishers Update, after a two hour wait on hold with the Dell Tech Support Online Chat, a lovely person, Cheltan, also from India, helped me resolve the issue. I have to mail my computer to Dell and then they fix it and mail it back. Never an option with Aqridesh, but whatever. Still, if I had a Mac, I could take it to their store. I'll consider that next purchase. Perhaps its time to phase out the ol Dells. After the conversations over the last couple of days, I'm not too sure Dell wouldn't be heartbroken of our break up either.
That's how I roll.
I switched over to Apple and have never been happier. :)
Girl, let me tell you, once you go MAC, you'll never go back. We were Dell loyalists too until their crappy customer service pissed us off, and now we have two Macs and counting! You'll love 'em. Just like I love you! :)