Well, my bold move to have my cable cancel has up to this point been all for not. As I type, I'm watching the re-runs on Food Network of the Next TV Chef or whatever it's called. Guy wins, just in case you didn't know. I just got off with poor Simone at Cox Cable. I think what really ticks me off is when they read from a script. So I like to shake them up and get them to just talk to me. This one was tough, eventually, I just said, "Sweetie, seriously, listen to me. Hear me. Put the script down." It rattled her a bit, and I immediately could see her writing on her yellow notepad to the neighboring customer service agent, "Got a real bitch on now". Yes, you do sweetie.
I'm a bitch (today) because I'm still glued to the tv and cable. Now, some of you may be thinking, "She could just turn her tv off." But that would take self-discipline, and I don't have that. That's why I called to have the cable turned off the FIRST TIME. If it wasn't on the verge of harassment when I called the first time, let me tell ya, it's on now. I wonder if I'd have a case of cable harrassment rather than sexual harassment. I know my rights, and the cable advances are unwanted. Sigh.
So, I called on Tuesday to have my cable turned off. Right before I hung up the Gary the cable guy says, "It'll be turned off on Thursday." I rolled my eyes and thought, those jerks. But then, what COX did next was just awful. When your pal tells you he's an alcoholic, do you take him to the bar to talk it over? No. (You probably shouldn't, atleast.) Do you have your overeaters anonymous meetings at an all-you-can-eat buffet? I think not. So then, when a self-proclaimed tv junkee calls and says, I watch too much tv, shut it off, what does COX do to help?
I'll tell ya. They call on Wednesday night and talk to Ricardo and convince him to negotiate for a lower price on basic cable. WHAT!? Yeah. I'm shocked Ricardo did it, except he's one heck of a negotiator and with our other services, he got the cable down to $4. Yep, that's right $4. Basic cable would be better than the advanced cable we have now, we convince ourselves. However, I'm still watching Food Network three days later.
I woke up in the middle of the night thinking this over. And I was mad at myself that I was convinced to keep the cable, however basic it is. We'll still opt for tv. I was also upset that it was their plot to call back to do so. So, today, again, I told Ricardo, "I'm calling them back and telling them no cable." He was a bit surprised. But I explained, "I like the original idea of no tv, except what the rabbit ears allot us." He agreed. And so I called back and got Simone.
Simone sounded like she's typically nice. So I reciprocated niceness, until she told me I'd be billed for the cable until it's turned off and they can't turn it off until sometime next week. I lost it. I called to have the cable turned off almost a week ago, and will be billed for it for two more weeks. Poor thing. "Ma'am we just don't like to lose our customers..." Sorry. Going once, going twice. Sigh.
I'm not sure I won any battle or war. The cable will be turned off next week.
That's how I roll!
